Contact

We reply within 3 business days, usually sooner. Refund requests get an answer in the same window — see the Refund and Cancellation Policy. Requests about personal data are answered within 30 days, per the Privacy Policy.

The email address on the account and your gym code — the short code in the sidebar, like IRON-4821. With those two we can find the account immediately instead of asking you for them and losing a day.

For anything that looks like a bug: what you did, what you expected, and what happened instead. A screenshot beats a description.

Ask your gym, not us. Your membership, your dues and your record belong to the gym you train at — we hold them on their behalf and cannot change or release them without their say-so. For a password, ask at the desk: staff can set you a new one.

BeOnGym is operated by Vraj Soni, an individual trading as BeOnGym, based in India. Our Terms of Service are governed by the laws of India.

A postal address for formal notices is available on request to the address above.