Refund and Cancellation Policy

A monthly or annual subscription to BeOnGym, at the price shown on the pricing page when you buy it. There is no free tier and no trial that converts into a charge.

Subscriptions renew automatically until cancelled. To stop future renewals, open Plan & billing in your workspace and use Manage billing to access Dodo Payments. Review and confirm cancellation before the next billing date shown there.

Cancelling a subscription normally keeps access through the paid period; it does not automatically refund previous payments. If you cannot open billing, or want to request account closure, email support@beongym.com.

A subscription ending does not itself delete your records. Account closure and data deletion are separate requests. Refunded or disputed payments can affect access.

We consider refund requests case by case. We would rather look at what actually happened than apply a rule that is wrong half the time.

Email support@beongym.com with the email on the account, your gym code, and what went wrong. We will reply within 3 business days and either refund you or explain why not. Where we agree to refund, we ask our payment provider to return it to the original payment method; how quickly it appears is then your bank’s business, and is usually 5–10 business days.

Refunds we expect to agree to:

• You were charged twice for the same period, or charged after asking us to stop.
• The service was unusable for a meaningful stretch of what you paid for and we could not fix it.
• You bought the wrong plan and tell us promptly, before real use.
• We closed your account for a reason that was not your fault.

Refunds we are unlikely to agree to:

• A period that has been used and has nearly or fully run out.
• A change of mind well into a term, where the service worked as described the whole time.
• An account closed for breaking the terms.

Neither list is exhaustive and neither binds us against you: tell us what happened, and if your situation is not on either list we will still look at it properly.

Say so, and a person will look at it again. We would much rather settle it directly than have you raise a chargeback with your bank — a chargeback is slower for you, costs us a fee whatever the outcome, and usually gets decided by someone with less of the story than either of us.

Your statutory rights under the law of India are unaffected by anything on this page.

This policy covers what you pay us. It has nothing to do with money your gym collects from its own members: BeOnGym records those payments, it does not process them. Refunding a member is between you and them, on whatever terms you have set.